Ubet Malaysia Platform Terms & Conditions – A Complete Guide for All Members

Welcome to ubet, an online entertainment platform operated under the domain ubet-khelo.com and intended for users in Malaysia. This Terms and Conditions document ("Terms") constitutes a binding agreement between you as the user ("Member") and ubet as the platform operator.

By registering an account, making a deposit or using any service provided by ubet, you are deemed to have read, understood and agreed to be bound by all Terms stated herein. If you do not agree with any part of these Terms, please do not use the ubet platform.

Ubet reserves the right to update, amend, or replace these Terms at any time. Members will be notified via their registered email or in-platform notification. Continued use of ubet following such notification will be considered acceptance of the updated terms.

To register for and use the ubet platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the account registration date.
• Register using accurate, truthful, and complete personal information – including your full name, phone number, and a valid email address.
• Not on any self-exclusion list enforced by ubet or a relevant authority.
• You must not be representing any business entity, company, or third party – registration must be made in your own personal capacity.
• Using the platform for personal entertainment purposes only, and not for commercial activity, coordinated professional betting, or syndicate operations.

Each individual is only permitted to hold and operate one (1) ubet account active at any one time. This prohibition covers multiple accounts registered under different names, email addresses, phone numbers, or from different devices by the same individual.

All information you provide during registration must be accurate at the time of submission and updated promptly whenever changes occur. You may update your profile information through account settings or by contacting the ubet support team.

• Your full name must match your official Malaysian identification document (MyKad or passport).
• The phone number provided will be used for OTP verification and security-related communications.
• An active email address is required to receive statements, promotional notifications, and important communications from ubet.
• Passwords must be at least 8 characters long and kept secure by the member at all times.

Ubet will not be held liable for any losses arising from inaccurate or outdated registration information provided by the member.

Ubet accepts deposits in Malaysian Ringgit (RM / MYR) only, through the following recognised Malaysian payment methods:

• Touch 'n Go eWallet – instant deposits, minimum RM 20
• GrabPay – instant deposits, minimum RM 20
• Boost – instant deposits, minimum RM 20
• ShopeePay – instant deposits, minimum RM 20
• DuitNow – instant deposits, minimum RM 20
• FPX via Maybank2u – deposits processed within 1–5 minutes, minimum RM 20
• FPX via CIMB Clicks – deposits processed within 1–5 minutes, minimum RM 20

Ubet reserves the right to set maximum daily, weekly, or monthly deposit limits depending on a member's account verification level and risk profile. Members are also encouraged to set their own personal deposit limits through account settings as part of responsible gambling practice.

Each deposit made through the payment methods listed above is entirely the member's responsibility. ubet will not process deposits made via credit card or any form of credit-based payment method.

Members may request a withdrawal of winnings at any time, provided the account balance is sufficient and all applicable wagering requirements have been met. Withdrawals will be processed to the same payment method used for the most recent deposit, or to another account verified by the member.

Withdrawal processing times are as follows:

• Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay: 15–30 minutes
• FPX to Maybank2u or CIMB Clicks account: 30 minutes – 2 hours
• Platinum and Diamond VIP Members: express withdrawals in under 10 minutes to all supported methods

The minimum withdrawal amount is RM 30 for accounts that have completed full identity verification. ubet does not charge any withdrawal fees; however, payment providers may apply their own separate charges depending on their platform.

Ubet offers a variety of bonuses and promotions from time to time to both new and existing members. Each bonus has specific terms stated separately on the relevant promotions page. The general terms applicable to all ubet bonuses are as follows:

• Each bonus has wagering requirement that must be met before winnings derived from a bonus can be withdrawn as cash.
• Wagering requirements are calculated based on the bonus amount received, not the deposit amount. For example, a RM 100 bonus with a 20x wagering requirement means the member must wager a total of RM 2,000 before a withdrawal is permitted.
• Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while baccarat and blackjack may contribute a lower percentage. This information is stated in each promotion's terms.
• Bonuses cannot be combined unless otherwise stated in the relevant promotional terms.
• Ubet reserves the right to cancel or withdraw bonuses credited to accounts suspected of using arbitrage strategies, bonus exploitation, or any other unfair tactics.

Free spins awarded in promotions typically carry a fixed monetary value (e.g., RM 0.20 per spin), and winnings from free spins are subject to the stated wagering requirements. Each bonus has a validity period as specified in the relevant promotion, and any unused winnings after that period expires will be automatically forfeited.

All casino games and slots at ubet — including baccarat, roulette, blackjack, dragon tiger, sic bo, crazy time and all slot titles — are provided by internationally licensed providers such as Evolution Gaming, Pragmatic Play, PG Soft, NetEnt and Habanero. The outcome of every round is determined either by an independently certified Random Number Generator (RNG) system or by real human dealers in a regulated Live Casino environment.

• Each game has its own specific rules, accessible via the "Information" or "?" button within that game's interface.
• Ubet is not liable for technical disruptions that occur outside our control, such as connectivity issues on the player's end, device failures, or power outages.
• In the event of a technical disruption that unfairly affects game outcomes, ubet will resolve the issue based on server logs that are automatically recorded.
• Progressive jackpot winnings are subject to verification before payment is made. The verification process typically takes no longer than 5 business days.

Ubet's live match section offers in-play betting on football (EPL, Malaysia Super League, and 50+ leagues), BWF badminton, IPL cricket and International T20s, ATP/WTA tennis, Mobile Legends Bang Bang MPL Malaysia esports, NBA basketball, and 20+ other sports. Specific terms for Sports Betting are as follows:

• All confirmed bets are final and cannot be voided except in situations specifically stated by ubet.
• The odds displayed at the time of placing a bet are the odds that apply to that bet, even if the odds change after confirmation.
• If a match is postponed or cancelled, all bets will be voided and funds returned to the member's account balance within 24 hours.
• For matches that have started but not been completed, ubet follows the relevant sport's standard industry rules to determine the outcome of related bets.
• The Cash Out feature is available for selected matches and Cash Out values are updated in real time. Cash Out payments are processed immediately upon confirmation.
• Any disputed bet outcome must be reported to the ubet support team within 7 days of the relevant match result date.

Bets placed after a match has ended – even if the result has not yet been officially announced – are invalid and will be voided. ubet uses official sports data from recognised sports data providers to determine the outcome of all bets.

You are solely responsible for the security of your ubet account login credentials. This includes your password, OTP verification codes, and any other security information associated with your account.

• Never share your ubet account login credentials with anyone — including family members, friends, or any party claiming to represent ubet.
• Ubet will never ask for your password via email, SMS, or live chat. Any such request is a phishing attempt.
• Enable two-factor authentication (2FA) where available for an added layer of protection against unauthorised access to your account.
• Report to the ubet support team immediately if you suspect your account has been accessed without your authorisation.

Ubet is not liable for any losses resulting from a member's own disclosure of login credentials or unauthorized access that was not reported within a reasonable timeframe. That said, if ubet detects suspicious activity on an account, we reserve the right to temporarily suspend it for security verification in order to protect the member's interests.

The following actions are strictly prohibited on the ubet platform and may result in immediate account closure, forfeiture of balances, and legal action where applicable:

• Opening multiple accounts for any purpose, including repeatedly claiming bonuses.
• Use of bots or automated software or any tool not provided by ubet to interact with the platform.
• Collusion between players in Live Casino games or Sports Betting to manipulate outcomes.
• Money laundering through deposits and withdrawals without any meaningful real wagering activity.
• Exploitation of technical bugs or system vulnerabilities to gain an unfair advantage. Winnings obtained through bugs will not be paid out.
• Registration using a false identity or another person's information without their consent.
• Attempting to defraud the payment system including unwarranted chargebacks after a deposit has been used.

Members may close their ubet account at any time by contacting the support team via live chat or email at support@ubet-khelo.com. Prior to closure, all eligible balances will be returned to the verified payment method within 5 working days, subject to the settlement of all applicable wagering requirements.

Ubet reserves the right to suspend or close a member's account without prior notice in the following circumstances:

• Violation of any terms set out in this document.
• Identity verification that is failed or incomplete within the stipulated timeframe.
• Activity suspected to be fraud, money laundering, or a violation of applicable law.
• Requests from legitimate legal authorities.
• Members who have applied for self-exclusion and subsequently attempt to deactivate it before the specified period has ended.

In cases of closure due to a terms violation, balances derived from the offending activity may not be eligible for refund. ubet will inform the member of the reason for closure and the available appeals process where applicable.

Ubet provides its platform and services on an "as is" basis, without any express or implied warranties beyond what is specifically stated in these terms. ubet's liability is limited as follows:

• Ubet is not liable for service disruptions caused by factors beyond our control, including internet outages, third-party service provider failures, natural disasters, or power interruptions.
• Ubet is not responsible for betting decisions made based on incorrect information from external sources unrelated to our platform.
• Ubet's maximum total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the date the claim arises.

Nothing in these terms limits or excludes any liability that cannot be excluded under applicable law.

Ubet is committed to responsible gambling and provides a range of tools to help members stay in control. We encourage all members to make proactive use of these tools:

• Deposit Limit: Set a limit on how much you can deposit per day, week or month through your account settings.
• Loss Limit: Set a maximum amount you are willing to lose within a given period, after which your account will automatically stop accepting new bets.
• Time Limit: Set session time reminders and play duration limits to avoid playing beyond your intended timeframe.
• Temporary Self-Exclusion: Lock your account for 24 hours, a week, a month, or a custom duration of your choice.
• Permanent Self-Exclusion: Permanently close your account if you feel the need to stop gambling entirely.

If you or someone you know is experiencing gambling-related issues, please contact the free helpline: 1-800-88-8080. Support is also available through the ubet support team, who are ready to direct you to the appropriate help resources.

Ubet reserves the right to amend, update, or replace any part of these Terms at any time at its sole discretion. Significant changes will be communicated to members via in-platform notification or email at least 7 days before taking effect, except in cases of emergency or urgent legal requirements.

Continued use of the ubet platform after any amendments take effect constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw your remaining balance before the effective date.

These Terms are written in English as the official language for Malaysian users. In the event of any inconsistency between different language versions (where applicable), the English version shall prevail.